Personal Information and why we collect it.

Personal Information is information or an opinion that identifies an individual or organization. Examples of Personal Information we collect include: names, physical and postal addresses, email addresses and phone numbers. This Personal Information is collected during your interaction with the website via direct website inquiries, newsletter sign ups and account creation.

We collect this information for the primary purpose of providing the best tailored services to you. Occasionally, may also use this information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may remove information collected about you or unsubscribe from any of our mailing/marketing lists at any time by contacting us in writing or through easily accessible website features that accompany all our customer communications. When we collect personal information, we shall explain to you why we are collecting the information and how we plan to use it.

Sensitive Information.

Sensitive information includes information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. HEC does not collect such sensitive information through this website. However, where such information is requested for, such information will be used by us only:

• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law

Third Parties.

Where reasonable and practicable to do so, we will  collect Personal Information only from you. However, in some circumstances we may be provided with information by third parties including online directories, social media and other offline sources. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information.

Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law

Security of Personal Information.

Your Personal Information is stored in a manner that protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 3 years.

Access to your Personal Information.

You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. HEC will not charge any fee for your access request, but may charge an administrative fee for providing a physical copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information.

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates.

This Policy may change from time to time and is made available on this website at all times.

Complaints and Inquiries.

If you have any queries or complaints about our Privacy Policy please contact us at:

Higher Education Central
Email: [email protected].mw
Phone: +265 886 877 224

You can also contact us directly here for any inquiries regarding our privacy policy, products and services.