Mzuzu University will run two (2) training workshops on Customer Service Management and Information and Communication for Achieving Public Sector Reforms scheduled for 23rd  and 25th May 202, respectively.

1. Workshop on Customer Service Management

The aim of this training is to empower participants with customer service experience that enables them to provide effective solutions to problems that arise in the course of offering customer services.

Target Group

This highly interactive training is appropriate for Sales & Marketing staff, hotel employees, librarians and library assistants, receptionists/switchboard operators, shop attendants, gas filling station attendants, customer care agents, public relations officers, sales representatives, secretaries, travel agents and tour operators, utility provider front officers.

Facilitators

1. Dr. Michael Sepula, Senior Lecturer, Department of Hospitality Management, Mzuzu University
2. Maloto Green Chaura, Senior Assistant Librarian, Mzuzu University

Dates: 23rd - 26th May 2022

Venue: Mzuzu University, Mzuzu

Fee and registration

The registration fee for the 4-day training is MWK250,000.00 per participant. This will cover training materials, lunch, morning and afternoon refreshments. Participants will cater for their own accommodation, meals and transport. Participants are encouraged to bring personal laptops.

Registration fee should be deposited into the following account:

Name: Mzuzu University Library Account; Bank: NBS Bank; Branch: Mzuzu, Account number: 18634929

Please confirm your participation a week or more before the date of the training by sending your personal details plus deposit slip to Associate Prof. Gift Dube through email [email protected] or call +265 888 327 091 or to Lomosi Joseph Chinyumba through email [email protected] or call +265 888 551 461/+265 999 128 181.

2. Workshop on Information and Communication as Catalysts for Achieving Public Sector Reforms

The aim of this training is to develop skills of key personnel in handling and disseminating information to ensure that they are well equipped to support the public sector reform agenda.

Target Group

Public relations officers, information officers, communications officers/managers, human resource officers/managers, knowledge managers and other officers whose jobs are related to communication and information management.

Facilitators

1. Dr. Precious Madula, Senior Lecturer, Dept. of Communication Studies, Mzuzu University
2. Mr. Cliff Kawanga, Assistant Registrar (Public Relations), Mzuzu University.
3. Assoc. Prof. Aubrey Chaputula, Senior Assistant Librarian, Mzuzu University

Dates: 25th - 28th April, 2022 (4 days)

Venue: Grand Palace Hotel, Mzuzu

Mode of Delivery: The training integrates theory and practice.

Fees: MWK300,000.00 per participant. This will cover cost of training materials, morning and afternoon refreshments and lunch. Other expenses such as transport, dinner and accommodation will be borne by the participants. Fees should be deposited before the commencement of the workshop into the following account:

Name: Mzuzu University Library Account; Bank: NBS Bank; Branch: Mzuzu; Account number: 18634929.

Please confirm your participation by 21st April 2022 by sending your details plus deposit slip to Assoc. Prof. Aubrey Chaputula through email [email protected] or call +265 888 328 671/+265 993 376 996 and/or Lomosi Joseph Chinyumba through email [email protected] or call +265 888 551 461/+265 999 128 181.

COVID-19 precautionary measures will strictly be followed; therefore participants are informed to bring their own face masks and hand sanitizers.